Track My Order
Track with your order number
Enter your order number and the email address used at checkout to see the current status of your order.
Have an account? Sign in to view all your orders
Where’s my tracking number?
As soon as your order leaves our warehouse we email a dispatch confirmation with a tracking link. It can take up to 4 hours for the carrier’s first scan to appear — if the link shows nothing yet, the parcel is with the courier and scanning is pending. Check your junk or promotions folder before contacting us.
What the statuses mean
- Processing — payment received, your order is being picked and fitment-checked.
- On backorder — the item is coming from our supplier; we will email you an updated dispatch date.
- Dispatched — the parcel has left us and tracking is live.
- In transit / Out for delivery — with the carrier. Most metro deliveries arrive in business days.
- Delivered — signed for or left in a safe place, as recorded by the carrier.
Parcel delayed or missing?
If tracking hasn’t moved for 3 business days, or the parcel shows delivered but you don’t have it, check with others at the address and look for a card from the carrier. Then email with your order number and we’ll open an enquiry with the carrier — most are resolved within 5 business days.
Need to change your delivery address?
Email us within 2 hours of ordering and we’ll update it if the parcel hasn’t been picked. Once dispatched, redirections must be arranged with the carrier.
Still stuck? Our team replies within one business day — Contact us or call 03 8822 2286.